These Return Poicy are effective from May 01, 2020
RETURN & EXCHANGE CONDITIONS
- You have 15 Days after deliveryto consider return or exchange, once over the limit date, we don’t accept return or exchange.
- Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.
- Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
- We will issue refund or exchange for the returned items which in good condition,unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50%of total payment.
- Allwannais not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Allwannaproducts.
- Original shipping fee and insurance fee is non-refundable if return for refund.
- Customer needs to pay for the return postage.
RETURN PROCESS
- Apply return by email to get return address.
- Pack the item(s) and return back via any local shipping company.
- Keep the tracking number of return parcel, and upload tracking info by email, without this info, we can't apply any refund for return.
- We will process return & exchange in 7 working days after delivery of parcel.
CONTACT US
If you have any questions concerning our return policy, please contact us at:
- support@allwanna.com
